Polar Help Desk

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department. As a value-added help desk solution, it facilitates your organization to distribute service and support delivery for both employees and external customers, while maintaining centralized control. Key advantages - Easily deployed and configured - Extremely short training period enabling seamless introduction of new support staff - Flexible licensing and pricing models Your benefit - Incorporate proven Incident Management process based on ITIL and best practices procedures - Adjust IT support resources with service delivery to achieve business effectiveness through the efficient use of information systems - Minimize the adverse business impact of incidents through faster resolution enabled with the automated support processes - Decrease operational support costs by leveraging incident duplications and repetitive service procedures - Aligns incident management with your business requirements - Communication with your customers becomes measurable - Solve the spam problem by transferring your communication from email to help desk - Fulfill customer service requests through Service Level Agreement processes - Achieve consistent service levels - Improve customer satisfaction - the customer is being informed about each change of the incident status - Balance required service levels against the service cost - Increase support staff awareness of both customer expectations and IT service management objectives. Polar Help Desk is licensed as shareware, the cost of the registered version is $200 and full download size is 6.63 MB. You can download a free version of Polar Help Desk by following download link at Free Downloads section of this page. Polar Help Desk is developed or distributed by Polar and is listed under business helpdesk & remote pc.

Software Screen Shot

Web based help desk that tracks incidents, integrates with e-mail and more.

Related Software

customer service requests incident status business effectiveness consistent service staff awareness support delivery incident management support processes management objectives spam problem pricing models management knowledge external customers business impact operational support customer expectations customer satisfaction communication with your customers training period itil

Free Software Download

 Download Link: Download Now!
 Publisher: Polar
 Cost: $200
 License Type: Commercial
 File Size: 6.63 MB
 Release Date: 3/30/2006
 Platforms: Windows 2000, XP, Windows 2003
 Keywords: customer support software helpdesk software trouble ticket online technical support technical support helpdesk helpdesk system computer technical support help desk software help desk web based help desk
 

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